Primary Support Channel Reinforcement: All SM-related technical issues should be directed to ssm-support@mitras.ai. This is our dedicated help desk with direct access to the SM platform and the technical expertise to resolve issues efficiently.
Critical Information for Faster Resolution: When submitting tickets to the SM helpdesk, please ensure the following information is included:
- Complete course code and section (e.g., ORG500/256-206-D)
- Professor's name and email address
- Student's full name and institutional email
- Specific error messages or screenshots when applicable
- Assignment week/module affected
Assignment URL (course link) Distribution: Professors are responsible for creating and sharing the assignment links with their students. Please contact your professor for assignment links.