Primary Support Channel Reinforcement: All SM-related technical issues should be directed to SocraticMetricMentors@westcliff.edu.
This is our dedicated help desk with direct access to the SM platform and the technical expertise to resolve issues efficiently.
Critical Information for Faster Resolution: When submitting tickets to the SM help desk, please ensure the following information is included:
- Complete course code and section (e.g., ORG500/256-206-D)
- Professor's name and email address
- Student's full name and institutional email
- Specific error messages or screen shots when applicable
- Assignment week/module affected
Assignment URL (course link): Professors are responsible for creating and sharing assignment links with their students.
Please contact your professor for assignment links.