Primary Support Channel Reinforcement: All SM-related technical issues should be directed to your professor.
Critical Information for Faster Resolution: When submitting tickets to the SM helpdesk, please ensure the following information is included:
- Complete course code and section (e.g., ORG500/256-206-D)
- Professor's name and email address
- Student's full name and institutional email
- Specific error messages or screenshots when applicable
- Assignment week/module affected
Assignment URL (course link): Professors are responsible for creating and adding the links to the SM assignments.
Please contact your professor about issues with your SM assignment links.