Overview
Services Portal is the organization's centralized platform for service management, powered by TeamDynamix. This self-service portal allows faculty, staff, and students to submit support tickets, track requests, search the knowledge base for solutions, and access services offered by different Departments. Authentication to Services Portal is managed through My.Westcliff (Okta) Single Sign-On (SSO), providing secure and seamless access. This article explains what Services Portal is, its key features, and provides instructions for accessing the system.
What is Services Portal?
Services Portal is a comprehensive IT service management system built on the TeamDynamix platform. It serves as the primary interface for all technology-related support requests, service inquiries, and self-help resources across the organization. The portal streamlines communication between users and team members, ensuring efficient resolution of issues and requests.
Key Features of Services Portal:
- Ticket Submission: Submit support requests for technical issues, software installations, access requests, and other IT services
- Ticket Tracking: Monitor the status of your submitted tickets in real-time and receive updates on progress
- Knowledge Base: Search a comprehensive library of articles, guides, and troubleshooting documentation for self-service solutions
- Service Catalog: Browse and request available IT services including software licenses, hardware equipment, and system access
- Request History: View all your past and current tickets with detailed information and resolution notes
- Attachments and Screenshots: Upload files, screenshots, and error messages to help support staff diagnose issues
- Email Notifications: Receive automatic updates via email when your ticket status changes or support staff respond
- Priority Management: Track urgent issues with priority indicators and estimated resolution times
- Multi-Department Support: Access support services for IT, Student Services, Registrar, and other departments through one portal
Services Portal operates 24/7, allowing you to submit tickets and search for solutions at any time. Support staff respond to tickets during regular business hours, with priority given to urgent requests.
How to Sign In to Services Portal
The Services Portal can be signed in via your My.Westcliff account.