Overview
IT expects high demand for technical support services during the beginning of session. Please be patient as there may be delays in fulfilling your request.
Support for student-facing staff, instruction, and research will be prioritized. Hours are:
- Monday–Friday: 8:00 a.m. – 7:00 p.m. PDT
- Saturday–Sunday: 8:00 a.m. – 1:00 p.m. and 2:00 p.m. – 5:00 p.m. PDT
For all non-urgent technical issues, please submit a ticket, an available IT specialist will assist you as soon as possible. Direct requests made in person, via Google Chat, or through email without a ticket may take longer to resolve. Submit ticket: https://services.westcliff.edu/TDClient/48/Portal/Requests/ServiceCatalog
Details
GAP/Learning Technology Technical Assistance
GAP services hours are available: 7:00AM – 6:00PM PDT
Submit Ticket: https://services.westcliff.edu/TDClient/48/Portal/Requests/ServiceCatalog?CategoryID=458
Student Portal/Slate Technical Assistance
Services hours are available: 8:00AM – 5:00PM PDT
Submit Ticket: https://services.westcliff.edu/TDClient/48/Portal/Requests/ServiceCatalog?CategoryID=459
Business Intelligence/Institutional Data and Dashboard Request
Services hours are available: 9:00AM – 6:00PM PDT
Submit Ticket: https://services.westcliff.edu/TDClient/48/Portal/Requests/ServiceCatalog?CategoryID=461
IT Operations/On-site Technical Assistance
General Requests:
For all non-urgent technical issues, please submit a ticket, an available IT specialist will assist you as soon as possible. Direct requests made in person, via Google Chat, or through email without a ticket may take longer to resolve. Submit ticket: https://services.westcliff.edu/TDClient/48/Portal/Requests/ServiceCatalog
Event Support Request:
For events that require on-site IT assistance, requests must be submitted through the IT Request Portal at least two weeks in advance. This ensures that IT can arrange the necessary resources, staff support, and equipment to help make the event successful.
Equipment Requests:
If you need equipment such as microphones, speakers, webcams, projectors, or other related technical equipment, please submit a request through ticket portal. Requests submitted without a ticket may take longer to process. Laptop requests must be submitted by Department Heads or Team Leads and require at least two weeks’ advance notice. Submit a request: https://services.westcliff.edu/TDClient/48/Portal/Requests/ServiceDet?ID=1486
Technology Classroom Training and Support:
New faculty teaching on campus for the first time are encouraged to schedule at least 30 minutes of classroom technology training prior to their first class session. This will help them become familiar with the equipment and systems in the classroom, or allow them to be supported directly by an IT specialist. Taking this step ensures that classes run smoothly and without interruption.